Thank you for your interest in our wines! If you want to be a customer of our web store, please read our detailed purchase rules carefully. By using the services provided by the web store, our customers accept the provisions of the general terms and conditions as binding on them.
This document contains the general terms and conditions for the use of the webshop (hereinafter: Webshop) operating on the website www.harsanyipinceszet.hu (hereinafter “GTC”).
I. Details of the owner and operator of the Webshop (Webshop operator):
Company name: Gábor Harsányi is an individual entrepreneur
Headquarters: 1165 Budapest, Hangulat utca 14.
Location: 3950 Sárospatak, Kossuth Lajos u. 25.
Bank account number: 54600346-16108592
Tel: +36 70 442 6146
Tax number: 64364863-2-42
NAIH Number: NAIH-141419/2018
Registration authority: Budapest Főváros 16. ker. Municipality
Registration number: 9235378
II. Ordering and contracting process
The concluded contract is considered to be an electronically concluded contract, for which Article CVIII of 2001 on certain issues of electronic commerce services and information society services. Sections 5 and 6 of the Act shall apply. An electronically concluded contract qualifies as a written contract, which is provided with an order ID, so that it can be accessed and viewed afterwards. Pursuant to Section 6: 7 (3), the writing of the contract to be concluded is considered a busy contract.
Language of the contract: Hungarian
By browsing the pages of the Web Store and by valid registration, the User accepts and acknowledges the content of this document as binding on him / her.
We only fulfill orders for alcoholic products for persons over 18 years of age.
We only accept registration for our website from a person over the age of 18, so all our customers must declare at the time of registration that they are over 18 years of age.
The ordering process, the steps of concluding an electronic contract:
- Enter the web store
- Selects the product (s)
- Fills in the information window (method of delivery, method of payment).
- Sends the order
- You will receive an automatic confirmation of your order by e-mail, which contains the details of the order.
- We will contact you to arrange delivery.
- The courier service will take the shipment home.
Purchasing from our web store is considered an order with a payment obligation.
The condition for purchasing from the web store is registration on the website. After submitting the registration form, we will send a confirmation e-mail to the e-mail address provided when you applied.
After successful registration, our registered users will be able to log in to their account later with the username and password they provided. Our customers can order from our web store only after logging in to the account.
To purchase the selected product, you need to add it to the cart. The contents of the cart can be checked, changed or even deleted at any time. For a successful purchase, please provide the exact delivery address, payment and delivery method, after which the order can be finalized.
Please make sure that the information provided is correct, as the product will be invoiced and shipped based on it! we can reach you, and the courier service will be able to notify you of the exact arrival of your package!
Your order - together with the order details - will be automatically confirmed to the e-mail address provided during registration.
With the order, a sale is established between the Customer and the Web Store operator. The agreement concluded in absentia is based on the offer of the Web Store operator. A webshop operator, as a bidder, advertises its products according to the conditions published on the website. The Customer accepts the offer of the Web Store operator with a successful order after registration on the website. The contract between them is concluded upon the receipt of the order confirmation e-mail to the Customer, with implicit behavior. The confirmation e-mail is considered received when it becomes available to the recipient. If the confirmation is not received by the Customer within 48 hours of sending the order, the Customer is released from the obligation to make an offer or a contractual obligation.
In case of filling in an incomplete or incorrect order form, the Web Store operator shall not be liable for any damages resulting from the above or for technical problems arising during the process. Shipping or other additional costs incurred in the event of incorrect addressing or other data and information shall be borne by the customer.
The contract is governed by the Civil Code. (6) Pursuant to Section 3 (a) a terminated by the mutual performance of services.
III. Change order
The order can only be modified until it is handed over to the courier. Please indicate your modification request to our customer service in the usual way (telephone number, e-mail address or contact form)
The webshop operator delivers the orders to the Customer within 2-3 working days. In the case of gift packages (chocolate, T-shirt) the delivery is a full 5 working days due to the fresh preparation / production! Orders are delivered on a daily basis on weekdays.
Our parcel delivery tariff depends on the final amount of the order:
- Personal pickup: (will be completed within 2 hours after ordering, except chocolate or t-shirt orders)
- Our Budapest office: Budapest, 1162, Timur utca 74, Basement - Opening hours: 8:00-16:00
- Cuvée Rendezvényház: Sárospatak, 3950, Kossuth Lajos út 25 - pick-up time can be arranged in advance by calling +36 20 279 4737
- It can be delivered free of charge in Hungary for orders over 15,000 HUF!
- In case of an order under 15,000 HUF in Hungary, the delivery cost is 1,990 HUF!
- Cash on delivery: 500 HUF, even for purchases over 15,000 HUF!
(A Delivery prices include VAT.)
Free delivery order to any part of the country when ordering over a total value of 15,000 HUF.
In case of a wholesale order, we accept the order over 40,000 HUF.
Package size and weight information:
The maximum weight of deliveries may not exceed 100 kg.
For orders of large size or weighing more than 100 kg, we will arrange the delivery in person with you.
At our official resellers, the delivery terms are determined individually.
We have sent the ordered package and it cannot be handed over to the Customer even after several attempts, the courier must return the order correctly.
Customer may request that the package be resent by re-charging the shipping cost. We will resend the package if the consideration for it has been answered on our bank account (by bank transfer)!
We will send the package from each address with two or more try, our company reserves the right not to send any more packages to this name and address.
V. Payment methods, invoicing
Our webshop currently offers two payment methods:
Cash on delivery at the courier in cash
By bank transfer to MKB Bank's account number 10300002-10620969-49030016 with Péter Harsányi Gábor Péter Individual Enterprise (company name) at MKB Bank
The invoice will be sent in the package; if this does not suit you (eg by mail or in person), please indicate this when ordering.
VI. Receipt of the goods
The customer is obliged to check the package item by item at the time of delivery or upon personal receipt, and to sign the receipt in case of complete performance.
If you find any damage to the package, please record it in the presence of an employee of the delivery company and be sure to send it to our company. If you do not find the ordered goods in the delivered package, please inform our company in writing or by phone.
We take full responsibility for the order until the receipt of the goods. Defective or damaged goods will be replaced or replaced at our own expense within 5 working days. If the Customer withdraws from the order due to faulty delivery or damage to the goods during delivery, we will refund the consideration for the goods already paid for.
After receiving the goods, we are unable to accept any complaints regarding delivery.
VII. Out of stock and pre-order
In case of lack of stock, we will notify the Customer within 2 working days of the expected date of arrival of the product. You can then decide whether to treat your order as a pre-order.
You can cancel your pre-order at any time and there are no financial consequences of canceling your pre-order.
If your order includes both products in stock and products that are not in stock, we will act in accordance with the Customer's agreement. Depending on your needs, we can wait for the missing product to arrive, but we can also ship the products in stock and the missing product separately.
VIII. Manage registration account information
By registering, the user agrees that his / her data will be managed by the Webshop operator to the extent necessary, all of which he / she trusts as set out in the Privacy Statement.
The User undertakes to update the personal data provided during registration as necessary in order to ensure that they are timely, complete and accurate (under the My Data menu item). The User shall be liable for damages and additional costs resulting from failure to comply with this obligation.
IX. Right of withdrawal
If, after receiving the product, you decide not to request the product (s), you have the opportunity to cancel the purchase within 14 days without giving a reason. 17/1999 on contracts concluded in absentia. government decree.
In the case of a written withdrawal, we will consider it valid within the deadline if you send us the notice of withdrawal within 14 days (even on the 14th day). When notifying by post, the date of posting and, in the case of e-mail notification, the date of sending the e-mail will be taken into account for the calculation of the deadline. Please send your letter by registered mail so that the date of dispatch can be clearly demonstrated.
In case of withdrawal, the costs of returning the product are borne by the buyer. In addition, the buyer will not incur any other costs.
We are not able to pick up the package returned by cash on delivery, the cost of returning such a package is also borne by the buyer!
We can only take back a product that has already been opened if the parts of the packaging, the product and its accessories, as well as its description are intact.
The price of the returned product together with the delivery fee (if any) will be refunded to you immediately, but no later than within 30 days. The refund also applies to the cost of delivery of the product to the buyer, unless another product has been delivered together with the product affected by the withdrawal in respect of which the buyer has not exercised his right of withdrawal.
If possible, return the products to our address as a registered shipment to ensure that they arrive, we are not able to pick up the product sent by cash on delivery!
X. Pricing and Product Information
The prices shown on the page are gross prices. The prices indicated in the Webshop are valid until revoked or changed. The product images, videos and stock information provided in the Web Store are for information purposes only and may differ from reality. Prices do not include shipping costs!
We accept no liability for incorrectly quoted prices in spite of our care and / or due to a system error, or for unrealistic prices that are significantly incorrect and significantly different from the well-known price of the product. In such cases, we are not obliged to sell the product to our customers at the price incorrectly indicated on the website. If an incorrect price is indicated, we will immediately inform the customer by e-mail that the price indicated next to the product is incorrect and offer him the opportunity to purchase the product at a real price. In this case, the buyer may decide to order the product at a fair price or cancel the order without any adverse legal consequences.
You can get to know the properties and characteristics of the goods on the specific page belonging to the product. Images of the products usually represent the actual goods, if there is a significant deviation from this, it will be indicated next to the image.
You can find out about our products in the store without placing an order. In this case, it is not necessary to enter your data.
XI. Information on supplies warranty, product warranty, and warranty
a) Supplies Warranty
In the event of a faulty performance by the Webshop operator, our customers may assert a warranty claim in accordance with the rules of the Civil Code.
Our customer can choose the following warranty claims:
You may request a repair or replacement, unless it is impossible to meet the demand of your choice or it would involve a disproportionate additional cost for the Web Store operator to meet your other demand. If you have not requested or could not request the repair or replacement, you may request a pro rata reduction of the consideration or the defect at the expense of the company.
You can also transfer from your chosen supply warranty right to another, at the expense of the transfer however, the gesture shall be borne by the Customer, unless it was justified or given by the company.
The customer is obliged to report the defect immediately after its discovery, but not later than within two months from the discovery of the defect. However, you may no longer exercise your warranty rights beyond the two-year limitation period from the performance of the contract.
The Customer may enforce its supplies warranty claim against the Webshop operator.
Within six months of the performance, there are no conditions other than the notification of the error to enforce your warranty claim, if the Customer certifies that the product was provided by the Webshop operator. However, six months after the performance, the Customer is obliged to prove that the defect recognized by the Customer already existed at the time of performance.
b) Product Warranty
In the event of a defect in a movable thing (product), the Customer may, at his / her option, enforce the right or product warranty claim specified in clause 1.
As a product warranty claim, the Customer may only request the repair or replacement of the defective product.
A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.
The Customer may assert his product warranty claim within two years from the placing of the product on the market by the manufacturer. Upon expiry of this period, he shall lose this entitlement.
You can only make a product warranty claim against the manufacturer or distributor of the movable item. The Customer must prove the defect of the product in the event of a product warranty claim.
The manufacturer (distributor) is only released from its product warranty obligation if he can prove that:
- the product was not manufactured or marketed in the course of his business, or
- the defect was not detectable at the time of placing on the market according to the state of the art or
- the defect of the product results from the application of legislation or a mandatory official regulation.
It is sufficient for the manufacturer (distributor) to prove a reason for the exemption.
Due to the same defect, you cannot assert a warranty claim and a product warranty claim at the same time, in parallel. However, if your product warranty claim is successfully enforced, you can assert your warranty claim against the manufacturer for the replaced product or repaired part.
Due to the nature of our products, we do not accept any warranty.
XII. Complaints handling
In case of any questions related to the operation of the Web Store, ordering and delivery processes, as well as in connection with the products, you can contact us through the contact details indicated below.
Customer service: +36 20 279 4737
You can also send a message via our website in the Contact menu.
If you have any further questions about the operation of the store, please contact our customer service, where our staff is at your disposal.
XIII. Online Dispute Resolution Forum
We are committed to using the Alternative Dispute Resolution Forum to resolve their consumer disputes. You can access the online dispute resolution platform developed and operated by the European Commission here.
The use of the online dispute resolution platform requires registration in the European Commission's system, after which the consumer can submit his complaint through the website if he has not been able to settle his dispute directly with the business. Upon submission of the complaint, the online dispute resolution platform shall immediately forward it to the opposing party. The parties must then agree on an alternative dispute resolution forum, which will ultimately act on the matter between them. The platforms will inform the parties about the forums that may act in their case. As soon as an agreement is reached on the dispute settlement forum, the online platform will forward the complaint there. If the parties fail to reach an agreement within 30 days, or if the platform is unable to identify an ADR entity with competence to act on the basis of the information provided, the complaint will not be further processed.
XIV. Other provisions
The webshop operator is entitled to unilaterally amend these GTC in addition to informing the customer in advance. After the entry into force, the amended provisions will become effective for the Customer upon the first use of the Webshop, for orders following the amendment.
The operator of the Web Store is also entitled to make any changes or repairs in the Web Store at any time without prior notice to its customers, and reserves the right to move the Web Store to another domain name.
If you notice objectionable content in the Web Store, we ask you to notify the Web Store operator immediately, and if we find the signal to be justified in the course of our good faith procedure, the information will be deleted or modified immediately.
XVI. Supervisory bodies
In the event of a complaint from the Consumer, he has the opportunity to contact a conciliation body, the contact details of which can be found here:
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Telephone number: (1) 488-2131
Fax number: (1) 488-2186
Chairman: Dr. György Baranovszky
The Conciliation Body is responsible for resolving consumer disputes out of court. The task of the conciliation body is to try to reach an agreement between the parties in order to settle the consumer dispute, failing which it will decide on the matter in order to ensure simple, fast, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation body shall advise on the rights and obligations of the consumer. In the case of a cross-border consumer dispute related to an online sales or online service contract, only the conciliation body operating under the auspices of the Budapest Chamber of Commerce and Industry has jurisdiction.
Consumer protection complaint
From 1 January 2017, consumers will be able to submit their complaints primarily to the territorially competent district offices. Contact information can be found here: http://jarasinfo.gov.hu/