The webshop operator delivers the orders to the Customer within 2-3 working days. In the case of gift packages (chocolate, T-shirt) the delivery is a full 5 working days due to the fresh preparation / production! Orders are delivered on a daily basis on weekdays.
Our parcel delivery tariff depends on the final amount of the order:
- Personal pickup: (will be completed within 2 hours after ordering, except chocolate or t-shirt orders)
- Our Budapest office: Budapest, 1162, Timur utca 74, Basement - Opening hours: 8:00-16:00
- Cuvée Rendezvényház: Sárospatak, 3950, Kossuth Lajos út 25 - pick-up time can be arranged in advance by calling +36 20 279 4737
- It can be delivered free of charge in Hungary for orders over 15,000 HUF!
- In case of an order under 15,000 HUF in Hungary, the delivery cost is 1,990 HUF!
- Cash on delivery: 500 HUF, even for purchases over 15,000 HUF!
(A Delivery prices include VAT.)
Free delivery order to any part of the country when ordering over a total value of 15,000 HUF.
In case of a wholesale order, we accept the order over 40,000 HUF.
Package size and weight information:
The maximum weight of deliveries may not exceed 100 kg.
For orders of large size or weighing more than 100 kg, we will arrange the delivery in person with you.
At our official resellers, the delivery terms are determined individually.
We have sent the ordered package and it cannot be handed over to the Customer even after several attempts, the courier must return the order correctly.
Customer may request that the package be resent by re-charging the shipping cost. We will resend the package if the consideration for it has been answered on our bank account (by bank transfer)!
We will send the package from each address with two or more try, our company reserves the right not to send any more packages to this name and address.
II. Receipt of the goods
The customer is obliged at the time of delivery or on personal receipt, in case of batch and complete performance containing a package, if the acknowledgment of receipt is signed.
In the event of damage, please record it in the presence of an employee of the transport company and be sure to send it to our company. If you do not find the ordered goods in the delivered package, please inform our company in writing or by phone.
We take full responsibility for the order until the receipt of the goods. Defective or damaged goods will be replaced or replaced at our own expense within 5 working days. If the Customer cancels the order due to faulty delivery or damage to the delivery of the goods, we will refund the value of the goods already paid.
We cannot accept the receipt of the goods with advertising related to the delivery.
III. Out of stock and pre-order
In case of stock shortage, we will notify the Customer within 2 working days of the arrival of the product. You can then decide whether to treat your order as a pre-order.
You can cancel your prescription at any time and there are no consequences of canceling your pre-order.
The order must include that it can be found in it and cannot be found, so that we act in accordance with the Customer's agreement. Depending on your needs, we can wait for the missing product to arrive, but we can also ship the products in stock and the missing one separately.